Customer Service Representative
Job Details
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
This is a work at home opportunity for candidates in the EST time zone and the salary is $18.00 per hour.
- Answers questions and resolves issues as a “single-point-of-contact” based on phone calls from plan sponsors, members and providers. Provides customized interaction based on customer preference and individualized needs, creating an emotional connection with our members by understanding and engaging the member to the fullest.
- Fully understands the member’s needs by building a trusting and caring relationship with the member.
- Anticipates customer needs. Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.
- Uses customer service threshold framework to make financial decisions to resolve member issues.
- No prior experience is needed
- 401(k)
- Dental insurance
- Disability insurance
- Flexible schedule
- Vision insurance
- Work from home
- Full-time
- Part-time
- $17.00 – $34.15
What Our Team Has to Say: Real Experiences from NVMA
Discover how our customer service team thrives, grows, and supports clients every day at NVMA.
"I’ve been part of NVMA's customer service team for over a year, and it’s been an excellent opportunity. The platform provides all the tools I need to succeed, and the customer satisfaction is always a top priority. The management team is approachable and truly values employee input. Highly recommended for anyone passionate about customer service."
. Marcus L
"I’ve enjoyed my time at NVMA. The work is dynamic, and no two days are the same. The customers we assist are typically very appreciative, which makes the job even more rewarding. The only downside is the occasional high volume of inquiries, but the team is great at helping each other out when needed."
Rachel T
"NVMA has created an environment where customer service agents feel valued. The platform’s tools are user-friendly, and they provide ongoing training to help improve our skills. The leadership team is supportive, and I love that I get to contribute to improving customers’ experiences. It’s a fantastic place to develop your career in service."
David K.
"Working with NVMA as a customer service representative has been a rewarding experience. The team is supportive, and the training is thorough, making it easy to get up to speed. The clients we work with are respectful, and I’ve learned so much about problem-solving and communication. It’s a great place to grow your career!"
Emily J. – Customer Service Representative