Customer Service Representative - Virtual Apron Support Team (Remote)
Job Details
The Services Customer Service Representative provides consultative customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience for external and internal customers by phone. Position is also directly responsible for product inquiries, appointment scheduling and verification, providing support to our store and field partners and customers, as well as customer conflict resolution and escalation. Position takes ownership of customer issues and provides complete end to end issue resolution by utilizing resources available.
- 5% – Communication – Associate may occasionally respond to email, chat and email inquiries.
- 65% – Customer Service – Associate will use a uniform script to place outbound calls to customers from leads that were obtained from various marketing sources. Activities include scheduling new appointments, confirming, rescheduling, or canceling appointments by validating customer information and project qualification.
- 5% – Other – Other job duties as assigned by manager.
- 25% – THD Process & Policy – Answer inbound calls from internal and external customers who have been referred through a store associate, internet lead or other source. Activities include scheduling new appointments, confirming, rescheduling, or canceling appointments by validating customer information and project qualification.
- No prior experience is needed
- 401(k)
- Dental insurance
- Disability insurance
- Flexible schedule
- Vision insurance
- Work from home
- Full-time
- Part-time
- $16 – $18 an hour
What Our Team Has to Say: Real Experiences from NVMA
Discover how our customer service team thrives, grows, and supports clients every day at NVMA.
"I’ve been part of NVMA's customer service team for over a year, and it’s been an excellent opportunity. The platform provides all the tools I need to succeed, and the customer satisfaction is always a top priority. The management team is approachable and truly values employee input. Highly recommended for anyone passionate about customer service."
. Marcus L
"I’ve enjoyed my time at NVMA. The work is dynamic, and no two days are the same. The customers we assist are typically very appreciative, which makes the job even more rewarding. The only downside is the occasional high volume of inquiries, but the team is great at helping each other out when needed."
Rachel T
"NVMA has created an environment where customer service agents feel valued. The platform’s tools are user-friendly, and they provide ongoing training to help improve our skills. The leadership team is supportive, and I love that I get to contribute to improving customers’ experiences. It’s a fantastic place to develop your career in service."
David K.
"Working with NVMA as a customer service representative has been a rewarding experience. The team is supportive, and the training is thorough, making it easy to get up to speed. The clients we work with are respectful, and I’ve learned so much about problem-solving and communication. It’s a great place to grow your career!"
Emily J. – Customer Service Representative