Customer Service Specialist
Job Details
This role is almost entirely Client/Customer-Facing and chosen applicant must feel very comfortable communicating eloquently about often complex and challenging issues. This role will be responsible for collating customer queries, collaborating with other AFI Staff to ensure prompt resolution of received issues, and communicate directly with Property Owners & other Stakeholders regarding various items.
- Receipt and Tracking of Owner & Client issues
- Drive resolution of issues with other AFI Team Members
- Communication with Owners directly regarding submitted queries
- Creation of Standard Operating Procedures regarding resolution of FAQs
- Training of other staff as needed to drive timely response and resolution
- No prior experience is needed
- 401(k)
- Dental insurance
- Disability insurance
- Flexible schedule
- Vision insurance
- Work from home
- Full-time
- Part-time
- $20 – $26 an hour
What Our Team Has to Say: Real Experiences from NVMA
Discover how our customer service team thrives, grows, and supports clients every day at NVMA.
"I’ve been part of NVMA's customer service team for over a year, and it’s been an excellent opportunity. The platform provides all the tools I need to succeed, and the customer satisfaction is always a top priority. The management team is approachable and truly values employee input. Highly recommended for anyone passionate about customer service."
. Marcus L
"I’ve enjoyed my time at NVMA. The work is dynamic, and no two days are the same. The customers we assist are typically very appreciative, which makes the job even more rewarding. The only downside is the occasional high volume of inquiries, but the team is great at helping each other out when needed."
Rachel T
"NVMA has created an environment where customer service agents feel valued. The platform’s tools are user-friendly, and they provide ongoing training to help improve our skills. The leadership team is supportive, and I love that I get to contribute to improving customers’ experiences. It’s a fantastic place to develop your career in service."
David K.
"Working with NVMA as a customer service representative has been a rewarding experience. The team is supportive, and the training is thorough, making it easy to get up to speed. The clients we work with are respectful, and I’ve learned so much about problem-solving and communication. It’s a great place to grow your career!"
Emily J. – Customer Service Representative