Payroll Support Specialist
Job Details
The Payroll Support Specialist will be responsible for supporting our ComputerEase Payroll Service clients perform basic functions within their ComputerEase software. The Payroll Services team assists customers across the country in all 50 states. Payroll regulations and ComputerEase software are constantly evolving, and this role is a client resource providing support and training as requested.
- Support Customer Interactions performing basic payroll functions within the ComputerEase application.
- Take ownership and troubleshoot the more time sensitive, urgent and less complex issues by developing solutions to customer questions.
- Educate and Counsel ComputerEase Payroll Services clients on processes and procedures to eventually enable self-sufficient system usage.
- Expected to identify and troubleshoot next steps for issues that require expert knowledge, then route them to the appropriate expert.
- Leverage resources for troubleshooting solutions to client questions.
- Follow defined procedures to escalate issues as needed.
- Complete tax updates and/or adjustments within the client ComputerEase systems as requested by the Tax Team.
- Complete setup requests within the client ComputerEase systems as needed.
- Document & manage issues within ticketing system by reviewing, updating and closing daily.
- Monitor ComputerEase system updates and utilize company training material to become familiar with updates that impact our payroll clients.
- Must be able to meet or exceed expectations with schedule adherence.
- Attend internal meetings as scheduled.
- No prior experience is needed
- 401(k)
- Dental insurance
- Disability insurance
- Flexible schedule
- Vision insurance
- Work from home
- Full-time
- Part-time
- $40 – $60 an hour
What Our Team Has to Say: Real Experiences from Digiflux
Discover how our customer service team thrives, grows, and supports clients every day at Digiflux.
"I’ve been part of Digiflux's customer service team for over a year, and it’s been an excellent opportunity. The platform provides all the tools I need to succeed, and the customer satisfaction is always a top priority. The management team is approachable and truly values employee input. Highly recommended for anyone passionate about customer service."
. Marcus L
"I’ve enjoyed my time at Digiflux. The work is dynamic, and no two days are the same. The customers we assist are typically very appreciative, which makes the job even more rewarding. The only downside is the occasional high volume of inquiries, but the team is great at helping each other out when needed."
Rachel T
"Digiflux has created an environment where customer service agents feel valued. The platform’s tools are user-friendly, and they provide ongoing training to help improve our skills. The leadership team is supportive, and I love that I get to contribute to improving customers’ experiences. It’s a fantastic place to develop your career in service."
David K.
"Working with Digiflux as a customer service representative has been a rewarding experience. The team is supportive, and the training is thorough, making it easy to get up to speed. The clients we work with are respectful, and I’ve learned so much about problem-solving and communication. It’s a great place to grow your career!"
Emily J. – Customer Service Representative